Delivery Information

UK CLIENTS (EXCLUDING NORTHERN IRELAND AND SCOTTISH HIGHLANDS AND ISLANDS)

All orders over £300 are free delivery, anything under £300 will be subject to £15 delivery charge.

UK NEXT DAY DELIVERY

Our Next Day Delivery service is only available in the UK. This service is available for products that are in stock, and when the order is placed before midday. We will inform you of a revised delivery time if: 

• the order is for a particularly large volume
• the items ordered require assembly before shipping
• there are any other issues that would effect next day delivery

NORTHERN IRELAND AND SCOTTISH HIGHLANDS AND ISLANDS

Please contact us prior to placing an order to discuss delivery charges.

INTERNATIONAL DELIVERIES (INCLUDING NORTHERN ISLAND AND SCOTTISH HIGHLANDS AND ISLANDS)

We deliver our products worldwide. Our site uses a delivery API in conjunction with our major shipper to automatically calculate your carriage costs at checkout, based on the delivery location and the packaging size of your order.

N.B. International delivery costs do not include local taxes and charges. Some of our larger items will incur extra delivery charges. We will contact you if this is the case.

TRADE CUSTOMER DELIVERIES (UK AND WORLDWIDE)

All trade orders will be subject to full carriage costs for both UK and worldwide delivery, as the order has already had substantial trade discounts applied. The carriage cost will be automatically calculated at the checkout.

UK DUTY

VAT is included within our pricing at the standard rate and will be charged with every transaction via our website.

COUNTRIES OUTSIDE THE EUROPEAN UNION

For deliveries outside of the European Union we will deduct the VAT - this will happen automatically via our website at the check out. There may be extra custom duties charged through our freight company, you will be contacted directly by our freight company with these charges. Please note that for every export from the UK to Non-European countries customs duties and local taxes will be borne by the recipient.

COUNTRIES INSIDE THE EUROPEAN UNION

For individuals living inside the European Union our standard rate of VAT will be applicable. For businesses inside the European Union you will be exempt from being charged UK VAT if you provide us with your VAT number during registration. The VAT will be deducted automatically via our website at the check out stage.

N.B. In the unlikely event that our website generates a carriage cost that is inaccurate, we will contact you with the actual carriage cost. At this point you can:

a - receive a refund for the difference if overcharged for delivery
b - pay the difference if undercharged for delivery
c - cancel the order and receive a full refund if you do not wish to pay the additional carriage cost.

BREXIT SHIPPING AND DUTIES

Deliveries from the EU to the UK

There are no further charges on these goods as VAT is already calculated within our pricing. Please be aware due to customs and shipping some deliveries are taking 1 – 2 weeks longer in this transitional period.

Deliveries from the UK to EU

VAT will be deducted at the basket point of your transaction. You will be contacted by the forwarder to pay the duty due for each individual country.

If anything is unclear please feel free to contact us and we will try to help you as best we can.

If you would like to discuss any of these details further before you place your order please contact us on[email protected]or call us on+44 (0) 1189 882294.