Great service and great products are vital to our business here at Darklight Design. We like to think we deliver on both counts. Here are just some of the comments we've received from some very satisfied customers.
Great service in terms of advice and quality of goods
Brilliant company to deal with, knowledgeable and very helpful, (Jack, Richard and Seb) Products are great, i wouldn't hesitate to recommend Darklight Design.
1 ST TIME WE HAVE DEALT WITH THEM FROM START TO FINISH THE SERVICE AND COMMUNICATION FIRST CLASS
Exceptional lighting provider
Richard at Darklight Design is one of the most knowledgable and helpful business owners I have had the pleasure of interacting with. I have sourced lights from him three times and each time he has provided design advice and interacted with my electrician to ensure smooth fitting and operations. The whole process is seamless from enquiry through to post fitting advice.
Quality and innovative achitectural lighting.
I've worked with these guys for a few years. They have really interesting, unique and beautiful designer and architectural products. They are also great to deal with, even when things go wrong as they sometimes do.
Jack was extremely helpful. He answered all of my questions (and I had a few!) and he was very efficient in providing all the information I needed and then organising the delivery of the lights. A great service and beautiful light fittings!
Great products and great service.
Thank you so much to the team @ Darklight Design. I dealt with them remotely. The team were very helpful in developing my ideas and coming up with functional stylish and suggestions. I wanted a light to highlight a very tall ceiling. I am delighted with the final choice and the lights were well packaged and shipped without problems. Great products and service. Thank you to the team. Special thanks to Jack Linturn.
Beautiful light fitting at an excellent price. Prompt delivery, well packed. Will purchase from Darklight Design again.
Excellent service and prompt delivery. Jack was professional and explained all the items I need for my project. Keep up the great work
A1 service and product
Great product line backed up by a good team always available at the end of the phone line. Helped resolve any issues we had along the way on our office refurbishment project.
I would love to buy on Darklight again. The shipping was much faster than expected, only took 5 workdays to arrive at Taiwan. The customer service also replied in a timely manner when I had questions. The overall experience definitely deserves a 5 star!
My wife & I decided on installing a garden lighting scheme which was designed by Darklight Design. It was subsequently installed by a recommended electrical contractor who has been most attentive ensuring our satisfaction was achieved. The installation was carried out during 2019 providing front, rear & side gardens illumination uplighting specified shrubs. The result has given us a garden display much admired by guests and complimenting planting during darkness. Darklight Design have been helpful replacing faulty spots during the guarantee period living up to their obligation and can be recommended.
I contacted customer service because the standard measurements on one of the products that I wanted to buy from Darklightdesign.com would not fit in my house. The company responded quickly and was very helpful in finding a solution for me. New emails that I sent was answered right away. I also needed international shipping, which was organised for me. I payed everything by link and it was safe and smooth.
Great service, great products, great value.
Good after-sales service.
Working with Jack at Darklight Design was a pleasure. The two lamps I bought were shipped all the way to my home in Berkeley, California. One of the shades arrived slightly dented, but Jack immediately got on it and quickly sent me a new shade (as well as a whole new lamp, which was a very pleasant surprise). I highly recommend Darkligh Design. Good service and beautiful products.
I don't usually post reviews, but the service from Darklight Design has been outstanding! Jack provided a couple of free samples some time ago and never hassled us to place an order. We placed our order yesterday with delivery expected 1-2 days, and it arrived first thing this morning. Thank you to Jack and the team for such fantastic service!
I have worked with Richard at DarkLight Design on several of our projects. The service they offer is excellent both products and design. I would not hesitate to recommend them
Richard was super helpful with the lighting design for our games room - would definitely recommend Darklight for your project.
Really lovely people and excellent design - really happy with the final outcome and would recommend to friends and family
Really excellent service and a fantastic range of high quality and well designed lights, at very reasonable prices. Very highly recommended.
Original review: Service was OK, but delivery charge for a parcel of 10cm x 10cm x 5cm of £15 is ridiculous*.
I'm now updating my review after the company got in touch to rectify the situation. Often the way a company deals with an issue is the best reflection of how they operate.
*NB: There was an issue with our delivery matrix which created an incorrect delivery cost
My wife and I were looking to purchase several Daphine Floor Lamps from Lumina and although there were many companies selling them in the UK, I was initially attracted to Darklight by their competitive pricing and their website seemed very professional.
However, I thought I'd take the time to check their reviews as there are a lot of companies offering cheap prices but then delivering terrible service.
After seeing the reviews on Trustpilot I immediately placed my order and we were NOT disappointed! The team was extremely quick to respond and we received our beautiful lights 2 days after ordering. I'll be going back to Darklight for any and all future lighting needs.
A big thanks to Chris, Matt and the rest of the team!
Rich and the guys provide a great service. The quality of the products are the best on the market and I will always recommend them before any other lighting designers.
Excellent product, excellent customer service
I have been purchasing from Darklight Design for nearly 4 years. The customer service is excellent, the sales team have always been very helpful and prompt with quotes and order information. The products are of a high quality and delivered in a timely way. The aftersales service in the very few times there have been any issues has been excellent, resolving any issues as quickly as possible.
We are so glad we decided to use Darklight's lighting design service for our house renovation. Richard was very patient and came up with some great ideas we would never have thought of our selves. Now the house is finished the lighting is working so well, Darklight's lighting design was one of the best things we spent our money on.
HIGHLY RECOMMENDED
We have worked with Darklight Design on countless projects through the years and would not hesitate to recommend them. They are creative and professional and have a great customer service.
As a Holistic Designer, I'm helping business owners to upgrade and improve not only their work environment but also the well-being of their customers.
Choosing the right suppliers to work with is a crucial element for everyone's success! I can highly recommend Darklight Design to take any complex project and turn it into simply amazing. Meeting with Chris to discuss the light layouts and fixtures has become over the years a friendly meeting rather than just work. Love it!
Highly recommended
From the start to the end Darklight design and especially Jack have been wonderful. First to find the light which fit the space (a 2 storey chandelier) till when the light was delivered. Due to covid there was some delay but they kept me posted all the way. The customer care was perfect.
New Build Lighting Scheme
Darklight designed and supplied a scheme for our contemporary new build home and provided a detailed spec for our electrician. Controlled from one panel, or mobile, the result is an amazing lighting effect both internally and the garden. 100% recommended!
Outstanding Value and Service
Chris provided an excellent service throughout the process. Every step was expertly advised and when we exceeded our planned budget, Chris came up with excellent suggestions to deliver a great design at a lower price without compromising the intended effect. We would highly recommend his company.
We cannot recommend Darklight highly enough. The service has been prompt and when our light fitting arrived damaged, they replaced it immediately. They are a wonderful company and we will buy from them again. Thank you Darklight and thank you Jack Linturn.
Darklight design were very prompt with their communications and my Flo wall light arrived earlier than expected despite being ordered at the start of the corona virus lockdown. And it looks amazing!
I spoke with Chris @ Darklight who was extremely helpful. He reviewed my lighting plans (I'm an interior designer so produced these myself), ensured I had the right levels of light for the moods and scenes I was trying to create and even checked I had the lights the correct distance from wardrobes & tall cabinets. The task of scheduling was taken out of my hands and expertly put together in a matter of days. A very positive and collaborative experience.
Just to update you the lamp has arrived.Thsnk you so much your responsiveness and quick arrival of the goods. We are so pleased, and rarely do I feel so well taken care of by a long-distance service.Thanks again for your excellent service snd communication. I'll be sure to recommend Darklight Design!R
very fast creative service
Chris recently did a wonderful lighting design for me at very short notice. Was always easily reachable and organised zoom meetings during the current lock down, allowing us to proceed swiftly. I was provided with an excellent, electrician-friendly set of plans that also took into account non-lighting related power feeds. My electrician was very pleased. The lights that Chris specified were also outstanding. All for a very reasonable price. Thoroughly recommend.
From start to finish it’s been a great pleasure dealing with Darklight Design. They were always available day or night on the phone, delivery’s where always on time next day Delivery ⭐️⭐️⭐️⭐️⭐️
Very helpful and informative, great lighting designs all in one place! Prompt delivery.
Good help when I discovered that one light was broken : a new one was quickly sent to replace it. In such situation, it was also pleasant to discuss with "Jack", instead of dealing with a nameless customer department.
I’d been looking for bronze recessed floor lights for ages with no success. Luckily I found Dark Light and Jack was a massive help. Each light even came in its own precious bag! They are beautiful. Thank you for being so helpful and friendly.
We just wanted to follow up and thank you for our very special Tom Rossau lights. We adore them. We live in Portland OR where it’s raining most of the year. The warmth of the light adds so much to our home. And your shipping and customer service was fantastic.
I fell in love with Tom Rossau‘s work and found your website. It was slightly nerve-racking ordering overseas, but we couldn’t have been happier with the ease and shipping. I said to my husband, ”That’s the best customer service we’ve had in a long time.”
'I would like to thank Richard for his time and expertise on my project. We are so pleased with the end result and the difference it has made to our house is amazing. The brief on what we wanted was a simple but effective scheme that was easy to use. They have achieved this and much more . We are looking forward to working with them on the other floors of the house in the near future . Thank You ...
We employed Dark Light Design to create a subtle lighting design in our extensive house refurbishment. It was a challenging project due to the complexity of the house and garden requirements. Throughout the whole project Chris Linturn was always available at any time, his attention to the initial drawings, furniture layouts, hanging art etc and the controls required to make the light of these items outstanding was extremely appreciated.
Chris was available from the first fix to the completion of the project and whenever a site visit was required he would always attend.
The final result with regard to the lighting of the house is absolutely fantastic and we have the ability to change the mood settings inside and outside the house to suit every occasion.
I have absolutely no hesitation in recommending Chris Linturn and Dark Light Designs to anyone who wanted to undertake a project of this size.
For us lighting was one of the most challenging elements of the build to get right given you have to make the decisions way before you really know what's going to work where. We involved Chris from the beginning and he did a great job on both the design and delivery of the lights themselves. He gave us a real sense of confidence of what we needed day-to-day, combined with flair and creativity in the right places to make the project special. He's always on the end of a phone and very responsive. We wouldn't tackle a lighting project without him.
Hi Chris
The bedroom is wallpapered and the ceiling lights look excellent - plus zero noise from the Lutron! We really appreciate your time and effort in getting this right for us.
During our Church conversion Chris Linturn worked tirelessly alongside us to create a wonderful ambience highlighting exposed beams, stonework and artwork. The result really has the 'wow' factor which makes an enormous difference. With the exterior, lovely soft lighting shows off the building and the stained glass windows together with the garden.
Nothing is too much trouble and Chris is only too happy to be on hand to assist with any queries or concerns.
Thank you for the speedy & excellent service.
We'll enjoy being able to see what we're eating in future!
We would like to thank Chris from Dark Light Design for the much needed help with our lighting we certainly have the wow factor we were after. The first thing anyone comments on when we have a dinner party is the lighting !
Thanks
Hello,Chris.
I just received luggage today.
Thank you for your good product. I really like it.
I appreciate you again.
Regards
Saori
A big thank you to the Dark Light Design team we have a fabulous home where the lighting really has made it special.
Thank you so much for all the hard work and effort Dark Light have put into Weltham House we love the lighting and will be recommending you to our friends in the future. Nothing was to much for you and your fantastic company.
Some of the lights were working down in the basement passage and spa and I must say they looked really fantastic. We also heard a lot of very positive comments from Diego and the other guys working around the place. So well done, you're making a big impression in Spain !
Big thanks,
Richard
Thanks to the guys at Darklight, great visuals and end result to the project.
Big thank you to Chris at Dark Light , we absolutely love the lighting in our new house and everybody who visits always comments on it. If we ever do a project again we will definitely be using your service !
Thanks Chris, very much appreciated.
Thank you for your excellent attention to customer service.
Best regards,
C
Hi Richard,
Fantastic! Thank you for your great service!!
Regards
Magda
Thanks for all your help mate. We have been super impressed and are recommending you to some friends who are about to embark on building a big extension.
All the best,
Barry
Undoubtedly we're extremely satisfied with all the work you put into the Villa Oasis project over quite a long build period. You were always available on the phone, including evenings and weekends, and very quick to respond when there was any kind of emergency.
You were happy to make site visits as required, even with the project being overseas, and the outcome is totally fabulous as evidenced by the photographs. This kind of outcome could not have been achieved by me alone as a lighting layman. It needed your experience and artistic imagination. We also greatly appreciated your continual flexibility, swapping and changing fittings as required, to improve the final effect.
Pendants arrived safe and sound and we are thrilled with the way they look.
Great doing business with you Chris, if you ever get to New Zealand I'll buy you a pint! (o:
Cheers
Tom
Hi Chris,
Many thanks for sorting out the Koncept desk lamp. The black one looks just as nice as the silver one (possibly better as it breaks up the Apple grey a bit) and is working beautifully.
Kind regards and have a good Christmas and a prosperous New Year.
Jeremy
Chris,
Just received the lamps - they look great, just what I was looking for. Thanks
Steve
Dear Claire,
I only got to check the goods yesterday and am very very happy with everything. The goods were very well packaged.
I would like to thank you very much for an excellent service through out the order process and hope to order from you again soon.
Thank you once again.
Kind regards
Kabir
Hi Chris
Lights arrived today and in good condition.
They look fantastic, even better once they are in the ceiling. The sandy green colour complements the colours in our kitchen.
Thank you for your help in getting them to us. When you said you packed them with lots of packing you were not kidding. The kids had lots of fun with the "snow".
Thanks again
Fiona and Mark Bahr
Hi Chris,
We’re still admiring our new lighting and just about everyone who visits comments very favourably on the chandelier in particular. Thanks again for all your help.
Dear Richard,
Just a quick email to let you know the Groppi lights arrived in Sydney safely on 7th April. Now we have to wait a few months for our build to finish to see them in full glory.
Thank you very much for your help! I was so amazed by your highly efficient service.
Kind regards,
K J
Staff at Darklight -
I would like to thank Richard and all those who have assisted with garnering accurate technical, shipping, and other information that led to my eventual purchase of three (3) Tom Dixon Blue Fin pendant lights.
The installation went very once I arrived the correct solution to power the units via a 110/120vac North American electrical supply. The supplied LED drivers were so specific to the lamp that there is not another (affordable) transformer/driver with the same secondary output using 110/120vac available. I contacted the manufacture of the supplied driver as well as several of my company's electronic parts suppliers.
The solution was to use a special transformer that is able to use two 110/120VAC leads and turn that into a single 220/240vac at the same hz. It worked and the lights are beautiful!!
Truly,
Chris, Jack and others from Darklight Design, thanks a lot. Really helpful and replies questions very fast. Shipping is fast and they packed the lights carefully. Now we got beautiful &tradition flower ready to be installed. Thanks.
Darklight Design were always responsive, and the order arrived very quickly.
Rarely do I feel so well taken care of, and having such a positive customer service experience by a long-distance shipment company.
Highly recommended!!
Chris and the team were wonderful throughout the whole process! They help myself and the electrician get all the details sorted which made everything so much easier. The lighting they supplied has gone in beautifully. We are very happy!
Great after sales service
Excellent customer service and products
Chris always recommends exactly the right light and I know I can trust his choice.
very good service and goods arrived on time.
Excellent service
